The Shell Credit Card, now called the Shell Performance Elite Mastercard, is issued by First Bank and Trust through Imprint Payments, Inc. While the card carries Shell branding and fuel rewards, all financial operations including credit decisions, billing, payments, and customer service are handled by Imprint.
Shell’s credit card program moved from Citibank, N.A. to Imprint Payments in spring 2026, with the transition to the new issuer completing on May 18, 2026. The card can be used anywhere Mastercard is accepted. Apply at myshellcard.com or shell.imprint.co.
Shell is a global energy and fuel company with extensive gas station operations across the United States. It partners with Imprint Payments and First Bank and Trust to offer a co branded Mastercard tied to fuel rewards and savings on purchases at Shell stations.
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Who Issues the Shell Credit Card
This kind of issuer change is not unusual in the retail credit card industry, where fuel brands and retailers periodically renegotiate or replace their card partnerships as contracts expire and new fintech platforms enter the market.
First Bank and Trust is the chartered bank that now extends credit and holds accounts opened under the Shell Performance Elite Mastercard program, with Imprint Payments, Inc. handling the fintech and servicing layer of the partnership.
Cardholders who previously had a Shell card issued by Citibank were automatically converted to the new Imprint issued account, receiving a new Shell Performance Elite Mastercard as part of the transition completed in May 2026.
What Imprint Payments Does
Imprint has grown by partnering with several well known retail and travel brands to build modern digital credit card experiences, positioning the Shell partnership as one of its larger fuel focused programs to date.
Imprint Payments manages the digital account experience, statement mailing, the online and app based account portal, and customer service for Shell cardholders, while Shell continues to manage the fuel rewards structure and station level benefits.
Because the account moved to a new issuer, autopay settings established under the previous Citibank account did not carry over automatically, and cardholders needed to re establish autopay directly within their new Imprint account.
Shell Credit Card Features
Some cardholders reported early issues following the transition, including login difficulties and account recognition problems, which is common during large scale account conversions between different banking systems, card processors, and digital platforms.
The Shell Performance Elite Mastercard offers rebates on fuel purchases at Shell stations along with rewards on other everyday spending categories, and it carries no annual fee, consistent with the card’s positioning as a fuel focused rewards card.
Any unredeemed rebates earned under the previous Citibank issued Shell card were automatically converted into credits within the new Imprint account, so cardholders did not lose any previously earned rewards during the transition to the new issuer.
How Shell Compares to Other Fuel and Retail Cards
Shell’s card previously ran through Citibank before the move to Imprint, and readers curious about that issuer can review the Citibank Credit Card for more detail on how Citibank structures its own directly issued cards.
Imprint has also taken over other store card programs beyond Shell, positioning itself as a growing fintech platform in the private label and co branded card space alongside more established issuers like Synchrony and Comenity.
The Shell card program is similar in structure to other fuel rewards cards, such as the BP Credit Card, which is issued by Synchrony Bank. Each fuel brand partners with a different issuing bank or fintech platform for its rewards program.
Consumers who frequently purchase fuel from multiple brands sometimes compare programs like Shell and BP to decide which rewards structure and issuing partner offers the best overall value for their typical monthly driving habits and fuel spending.
Applying for the Shell Credit Card
New applicants who never held a Citibank issued Shell card can apply directly for the current Imprint issued version without needing to reference any prior account history from the previous Citibank issued version of the card.
Applicants can review current card terms and apply through the official Shell credit card website, which lists fees, fuel rebate rates, and eligibility details directly from Imprint and First Bank and Trust.
Because the card recently transitioned to a new issuer, applicants and existing cardholders should confirm current terms directly through the official site, since the program structure changed significantly during the 2026 conversion.
Frequently Asked Questions
Did the Shell Credit Card always belong to Imprint Payments?
No. The Shell Credit Card was previously issued by Citibank, N.A. Imprint Payments, in partnership with First Bank and Trust, became the new issuer after a transition that completed on May 18, 2026.
Do I need to reapply after the Shell card transition to Imprint?
No. Existing Citibank issued Shell cardholders were automatically converted to the new Imprint issued Shell Performance Elite Mastercard and do not need to submit a new application.
How can I talk to Shell Credit Card customer service?
Cardholders can reach Shell Credit Card customer service through the phone number listed on the back of their card or through the Imprint online account portal associated with the Shell program.
What is the Shell Credit Card payment address?
The correct mailing address for payments appears on each monthly billing statement and inside the online account. Cardholders can also confirm the current address through the official Shell credit card site.
What are the requirements to get the Shell credit card?
Issuers generally review income, existing debt, and credit history when deciding on an application, and federal rules limit what information a card issuer can request. Full detail on these protections is available from the Consumer Financial Protection Bureau.
How do I make a Shell Credit Card payment?
Payments can be made online through the Imprint account portal, by mail using the address on the monthly statement, or by phone. Setting up autopay again after the transition is the simplest way to avoid a missed due date going forward.
How do I make a Shell Credit Card payment by phone?
Cardholders can make a payment by phone by calling the customer service number listed on the back of their card and following the automated payment prompts, or by speaking with a representative directly during normal business hours for additional help.
I am Jack Neel, a mechanical engineer, researcher, and writer. I created this website to share my knowledge about different brands and products with you. I research the manufacturers behind the brands and provide you with the information you need to make smart buying decisions.