Voya Financial is a publicly traded company with no controlling parent, though it began life as ING U.S., the American arm of the Dutch financial giant ING Group.
Voya has grown into one of the largest retirement, investment, and workplace benefits providers in the country, serving roughly 15 million clients through employer sponsored retirement plans, insurance, and asset management, according to the company’s public corporate history.
ING Group spun the business off through an initial public offering in 2013 and fully rebranded it as Voya Financial in 2014, ending its remaining ties to the European parent over the following years.
So if ING no longer owns it, who actually controls Voya today?
This guide covers Voya’s ownership structure, its shareholders, leadership, financial scale, retirement and investment services, and how to reach customer support.
So let’s get started.
Table of Contents
Who Owns Voya Financial?
Voya Financial is owned by its public shareholders. It trades on the New York Stock Exchange under the ticker VOYA and has no single controlling parent company.
Ownership is spread across institutional investors such as mutual funds, pension funds, and index providers, alongside individual retail shareholders.
Company insiders, including executives and board members, hold a small percentage of outstanding shares.
Company Overview: What Is Voya Financial?
| Category | Details |
| Legal name | Voya Financial, Inc. |
| Predecessor | ING U.S. |
| Public since | 2013, rebranded 2014 |
| Stock ticker | NYSE: VOYA |
| CEO | Heather Lavallee |
| Headquarters | New York City, New York |
| Ownership type | Publicly traded, no controlling parent |
Voya focuses on three main lines of business: workplace retirement plans such as 401(k) and 403(b) programs, employee benefits like stop loss and disability insurance, and investment management.
The company manages and administers more than one trillion dollars in retirement assets on behalf of plan sponsors and individual participants.
Voya Investment Management, its asset management arm, oversees hundreds of billions of dollars for institutions, financial intermediaries, and individual investors.
From ING U.S. to Voya: An Ownership Timeline
ING Group’s predecessor businesses begin building an American insurance and retirement footprint.
ING Group spins off its US operations through an initial public offering on the NYSE.
ING U.S. adopts the Voya name and stock ticker VOYA, cutting remaining ties to its former parent.
Lavallee, a longtime Voya executive, is appointed Chief Executive Officer.
SEC filings reference ongoing takeover interest in Voya reported by financial media during 2026.
Is Voya Financial Publicly Traded or Privately Owned?
Voya Financial is publicly traded. Anyone can buy shares of VOYA stock through a brokerage account, just like shares of any other public company.
The company is a component of the S&P 400 index, reflecting its status as a mid to large cap financial services firm.
Because ownership is dispersed across thousands of shareholders, no single investor or company controls Voya the way ING once did.
Who Is the CEO of Voya Financial?
Heather Lavallee has served as Chief Executive Officer of Voya Financial since January 2023, after joining the company’s board the previous July.
Lavallee previously led Voya’s retirement business and has more than 30 years of experience in financial services.
She directs the company’s strategic planning across its retirement, investment management, and employee benefits segments.
What Retirement and Investment Services Does Voya Offer?
Voya administers employer sponsored retirement plans, including 401(k), 403(b), and 457 plans for corporations, school systems, and government agencies.
Individual investors can also open IRAs and use Voya’s tax exempt market products for education and nonprofit sector employees.
Voya’s employee benefits arm sells group life, disability, and stop loss insurance to employers, complementing its retirement plan business, similar in scope to how Lincoln Financial Group pairs retirement products with insurance offerings.
Voya Investment Management provides fixed income, equity, and multi asset strategies to institutions and individual investors through mutual funds and separately managed accounts.
Voya Financial Snapshot
Voya Financial returned to the Fortune 500 list in 2024 with 7.3 billion dollars in annual revenue, ranking 487th among the largest United States companies.
Voya Investment Management, the firm’s asset management division, oversaw roughly 353 billion dollars in assets under management as of the first quarter of 2026.
As a public company, Voya reports quarterly earnings to the Securities and Exchange Commission and discloses executive compensation each year in its annual proxy statement.
Voya Financial Customer Service and Contact Information
Retirement plan participants can reach Voya customer service at 800 584 6001, available Monday through Friday from 8 a.m. to 9 p.m. Eastern time.
Group life and disability benefit questions go through a separate line at 800 955 7736.
Voya Financial’s corporate headquarters is in New York City, and its official website, voya.com, lists specific numbers for retirement plan participants, financial professionals, and institutional investors.
Individual investors with questions about Voya mutual funds can call shareholder services at 800 992 0180.
Is Voya Financial Good and Worth Using?
Most people encounter Voya through a workplace retirement plan rather than by opening an account directly, since the firm’s core business is administering employer sponsored plans.
Plan participants generally rate Voya’s online account tools and mobile app as solid for checking balances and adjusting contributions.
Some shareholders have raised concerns in 2026 proxy filings about underperformance in Voya’s stop loss insurance line and executive pay tied to that business.
For employees whose retirement plan happens to run through Voya, the platform is generally considered reliable, though satisfaction ultimately depends on the specific plan an employer has set up.
Investors comparing Voya against other large retirement providers, including Northwestern Mutual, will notice Voya leans more heavily on employer sponsored plans rather than direct individual sales.
Frequently Asked Questions About Voya Financial Ownership
Who owns Voya Financial?
Voya Financial is a publicly traded company owned by its shareholders. It trades on the New York Stock Exchange under the ticker VOYA and has no single controlling parent company.
Is Voya Financial still connected to ING?
No. Voya began as ING U.S., the American subsidiary of ING Group, but became fully independent after its 2013 initial public offering and 2014 rebrand, with no remaining ownership ties to ING.
Who is the CEO of Voya Financial?
Heather Lavallee has served as Chief Executive Officer since January 2023, overseeing the company’s retirement, investment management, and employee benefits businesses.
What is Voya Financial’s customer service number?
Retirement plan participants can call 800 584 6001, available weekdays from 8 a.m. to 9 p.m. Eastern time. Group life and disability customers can call 800 955 7736.
I am Jack Neel, a mechanical engineer, researcher, and writer. I created this website to share my knowledge about different brands and products with you. I research the manufacturers behind the brands and provide you with the information you need to make smart buying decisions.